Most of what you need lives inside the plugin itself. This page is just how to reach us.
Flexlio has a built-in Support tab. Open the plugin and look for Support in the Setup section. From there:
One click copies your version number and the session log — the steps Flexlio took, plus layer and image file names and any text it resized. That is usually everything we need to diagnose an issue from a single message. Your image files themselves are never included, and nothing is sent until you send it.
If we ask how your masters are built, select the frame on canvas and export. It covers layout structure only — layer names, sizes, padding, fonts and colours — never your image files.
Copy the support report, paste it into an email to us, and that’s normally all we need.
Paste your copied support report into the email and send it to the address above. Most issues get diagnosed from that one message.
Questions about pricing, your plan or your account? Check the FAQ first — most billing questions are answered there.
Read the FAQ